Customers want instant gratification. Workers say it’s pushing them to the brink
BY ALEXANDRA OLSON NEW YORK (AP) - Six straight days of 12-hour driving. Single-digit paychecks. The complaints come from workers in vastly different industries: UPS delivery drivers and Hollywood actors and writers. But they point to an underlying factor driving a surge of labor unrest: The cost to workers whose jobs have changed drastically as companies scramble to meet customer expectations for speed and convenience in industries transformed by technology. The